Health, Safety & Ticket Policies

New York City Center has a long history of being an artistic home to so many New Yorkers. The safety of our artists, crew, staff, and audiences is our first priority. We continue to closely monitor and follow the guidelines established by public health authorities.


Our ventilation systems use recommended MERV 13 or higher air filters. They continue to maximize fresh air intake for proper fresh air turnover in all our stage, theater, and lobby spaces.


In accordance with CDC, state (NY Forward), and local guidelines, we have employed a comprehensive slate of new cleaning protocols to ensure that all points of contact are cleaned and sanitized before, and after every performance.

Artists, crew, staff, and audiences are encouraged to wash their hands frequently.

Hand sanitizer stations are available throughout the theater.

Mobile Ticketing

Skip the line and scan your tickets from your mobile device so you can walk right to your seats with mobile ticketing. 

Ticketing Fees


Single Tickets


Handling Fees

$6.75 per ticket

$20 per order

Facility Fees (Mainstage & Stage I)

$2.50 per ticket

$2.50 per ticket

Facility Fees (Stage II)

$1.00 per ticket

$1.00 per ticket

Handling fees are charged for online and phone orders. Facility fees are charged per ticket on all orders (online, phone, and box office).


Exchanges or refunds for Encores! subscribers can now be requested up to 24 hours before the original performance date. For ticketing questions and information, email

Third Party Resellers

New York City Center is not responsible for tickets purchased through unauthorized third parties. Tickets purchased from third parties including ticket resale websites may not be valid and may be unusable for admittance.

Please contact the original point of purchase for their policies.

Subscriptions and Ticket Packages

Encores! subscriptions can be purchased online and by phone. Subscriptions require that the same number of tickets be purchased in the same seat location and at the same price for all three Encores! productions.

Access City Center

Access City Center offers a limited number of $25 tickets to all New York City Center productions for anyone 35 and under. To sign up for email notifications when these tickets become available, please click here.

Take 5 Tickets

Take 5 Tickets is a program that promotes intergenerational attendance to City Center’s dance and musical theater events by offering $5 tickets to qualifying families, community organizations, and school groups. For more information on eligibility and how to purchase tickets, please click here.

Ticket Discounts

Any ticket discount offers are not valid on all seats and do not apply to prior sales. The facility and handling fees will still apply. Offers cannot be combined with any other promotion and may be revoked or modified at any time without notice. Please see individual offer fine print for additional discount specifics.

Late Seating

Latecomers will be seated at the discretion of management. Cast and program content are subject to change without notice.


New York City Center’s Mainstage, Stage I, and Stage II spaces are all wheelchair accessible. For more information, visit our Accessibility page.

Electronic Devices

Please turn off cell phones and other electronic devices while in the theater. Photography and recording devices are strictly prohibited during the performance.